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FAQs - Frequently Asked Questions

If you cannot find the answer to your question, please do not hesitate to contact us directly.

ABOUT HEBUMO

What is Hebumo?

Hebumo is an online store specializing in the sale of bohemian and minimalist style posters. Founded by Kévin and Nicolas, two art enthusiasts they met in Montreal, Hebumo offers a collection of unique posters designed to enrich your living spaces. We combine quality and design, offering works printed on premium paper and carefully framed to guarantee you an elegant and durable presentation. With a strong commitment to sustainability and aesthetics, we create pieces that inspire and beautify your interior.

Where is Hebumo based?

Hebumo is based in Montreal, Quebec. This is where we design and create all of our posters, tapping into the creative energy of this vibrant city to deliver unique works.

How can I contact Hebumo?

You can contact us in several ways:

  • By email : Send us your questions or requests to contact@hebumo.com.
  • Via our contact form : Go to our website to the contact page to fill out our online form.
  • On social media : You can also follow and message us through our profiles on Facebook, Instagram & Pinterest.

We are committed to answering all your questions as quickly as possible.

PRINTING AND FRAMING

What materials do you use for your posters and frames?

For our posters, we use a premium quality, very thick white matte paper (200gsm), offering a natural uncoated finish with a silky feel. This paper is durable and has a smooth surface that does not reflect light, ensuring an impeccable rendering of our works.

When it comes to our frames, they are made of FSC certified wood, which ensures that they come from responsible sources and support sustainable forestry practices. We choose these materials for their sturdiness and elegance, so that your posters are presented in the best possible way while respecting the environment.

If you want to know more about our prints and frames, click here.

Is the poster already framed when I choose the framing option?

Yes, when you choose the framing option, your poster will be delivered already framed. Our posters are carefully framed in ready-to-hang wooden frames, allowing you to display them immediately in your space without the need for an additional frame. We ensure that each poster is well protected and presented with care to ensure the highest quality and elegant finish.

If you want to know more, click here .

Do you have a size guide?

Yes, we offer a size guide to help you choose the poster dimensions that best suit your space. You can view our size guide here . This guide provides detailed information on the different dimensions available and helps you visualize how each size fits into different types of environments.

If you have any additional questions or need personalized advice, please do not hesitate to contact us directly. We will be happy to help you make the best choice for your interior.

What does FSC certified mean?

The term "FSC certified" refers to certification issued by the Forest Stewardship Council (FSC), an international organization that ensures that wood products come from responsibly managed forests. FSC certification ensures that forest management practices meet strict environmental, social rights and economic viability standards.

By choosing FSC certified products, you support sustainable practices that preserve forest ecosystems, protect biodiversity, and respect the rights of workers and local communities. At Hebumo, we use FSC certified materials for our frames to help protect our planet while providing you with high-quality products.

If you want to know more, click here .

ORDERS

I placed an order, what should I do next?

Your order has been sent to the print studio and will be produced shortly. All of our fine art prints and frames are made to order, which means we eliminate unnecessary waste by only printing what is sold. Don't worry, this doesn't mean that production and delivery times are painfully long, as our studios operate all week so over 80% of products are produced and shipped within 24-48 hours.

Can I change or cancel my order?

Once an order is put into production, it is automatically registered with our shipping partner and production goes into multiple automated flows, making it difficult to change or cancel an order. Feel free to contact us at contact@hebumo.com and we will see what we can do.

If you need to change your shipping address, please email us with the following details in the same format:

Shipping Name:
First line of the address:
Second line of the address:
City :
Region/State:
Postal code:
Phone number:
Email address:

Can I track my orders?

All orders are sent with tracking and you will receive tracking information via email once it has been shipped.

What should I do if the item received is defective or damaged?

As part of our Hebumo Promise, if an order is damaged in transit, we will reprint and replace it free of charge.

What is your return policy?

At Hebumo, we want you to be completely satisfied with your purchase. If you are not satisfied with your poster or frame, you can request a return or exchange under certain conditions. Here is our return policy:

  • Return period : You can return your items within 30 days from the date of receipt.
  • Condition of Products : Products must be returned in their original condition, undamaged and with their original packaging.
  • Return Process : To initiate a return, please contact us at contact@hebumo.com or via our contact form on our website. We will provide you with the necessary instructions for the return.
  • Return costs : Return costs are the responsibility of the customer, except in the case of an error on our part or a defective product.
  • Refund : Once the return is received and inspected, we will proceed with the refund or exchange according to your request. The refund will be made to the original method of payment.

If you have any additional questions or need assistance, please feel free to contact us. We are here to help!

DELIVERY & SHIPPING

Where do you ship your products?

We ship worldwide! With partner print shops in Europe, North America and Asia. We not only reduce shipping costs for you, but we also reduce our carbon footprint by printing as close to you as possible.

What are the delivery times?

To avoid waste and allow our custom frames to be handcrafted, everything sold on Hebumo is made to order. Our print studios operate 7 days a week so over 80% of orders are made and shipped within 24-48 hours.

Delivery times depend on the carrier (DHL, FedEx, etc.) but are generally between 3 to 6 working days . These times are estimated and may be longer, especially during peak periods or holidays.

What are the delivery costs?

Shipping costs depend on several factors, including the size and weight of the package, as well as the delivery location. The total cost of shipping is calculated based on these variables to give you the most accurate rate possible. When you finalize your order, the shipping costs will be automatically calculated and displayed based on your shipping address and the specifics of your order.

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